About

Dan Shilov

Product Designer with a knack for tackling wicked problems.

Experience

I bring a holistic approach to design, from informing product strategy to creating pixel perfect designs.

In addition to doing design, I love teaching others. In my past role I've led design workshops, created a community of practice and educated employees on design thinking. To me, design isn't just a job but a lifelong passion.

UX Designer

Aug 2016 @ Junior

Working on some cool stuff!

Master's in Human Computer Interaction

Aug 2015–Aug 2016 @ Carnegie Mellon University

Took a year off from work to do grad school. Relevant courses include, Service Design, Interaction Design Studio, Methodologies of Visualization, Software Structures for User Interfaces, etc.

Senior UX Designer

Nov 2013–Aug 2015 @ Cigna

Designed and documented user flows and interfaces accounting for various users’ goals, business objectives, and technical constraints

Spearheaded a practice of user research by conducting contextual inquiry, collecting web analytics, analyzing customer feedback, running usability tests, benchmarking competitors and synthesizing data

Delivered timely UX assets within up to 4 parallel agile sprint teams

UX Researcher

Jan 2013–Nov 2013 @ Cigna

Ran usability tests, wrote scenarios, facilitated remote and in-person testing for new and existing sites, applications, and print materials

Performed heuristic evaluations and competitive benchmarks identifying errors in digital products and provided recommendations ranging from reports to interaction flows and wireframes

Synthesized industry best practices on emerging trends for UX research for responsive, devices, unmoderated remote tools, quantification of practice based on conferences, books, sites, and other channels

Prototype Designer

Jan 2012–Jan 2013 @ Cigna

Created new design concepts with the business management team Developed dynamic prototypes for usability testing and enhanced existing site and mobile (iOS and Android) client sales demo apps

Started a community of practice to exchange ideas on health, tech, design and their implications on insurance which culminated in a two-day intensive UX training for nearly 100 entry level IT associates

Web Analyst

Jan 2011–Jan 2012 @ Cigna

Collaborated with IT, UX and PM teams to create and track actionable web metrics for the consumer site utilized by over 6 million customers

Reinforced the business case for a site redesign integrating data from disparate sources revealing a major increase in ROI and a 10% reduction in call volume

Back-End Developer

Jan 2010–Jan 2011 @ Cigna

Programmed a new web app for internal enterprise users using an interactive front-end (jQuery, CSS, HTML) and a stable back-end for the tool (C#/ASP.NET) creating an intuitive user experience while working within confines of legacy technology